Help Desk / Computer Support Technician 2
$52,000–$52,000 year
On-siteSeattle, Washington, United States
Job Summary
Investigate and resolve software, hardware, and network issues for 500+ devices and 50+ servers while acting as the primary helpdesk contact for faculty, staff, and students. Troubleshoot problems in active class and meeting environments, configure operating systems and security devices, and repair computer equipment using vendor warranty procedures. Utilize ticket tracking systems to monitor tasks and document escalated issues, while collaborating with IT staff to lead training sessions and maintain technical documentation. Support the setup of video projectors, laptops, and video conference systems, and respond to both planned and unplanned issues outside normal business hours.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering or a related field
- Minimum 1 year helpdesk/technical support experience in a large Windows AD based environment
- Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization
- Ability to work creatively within given resources to provide the best possible environment for students, staff and faculty
- Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison
- Ability to learn new technologies and applications on the job
- Must be able to respond to both planned and unplanned issues, needs and activities outside of normal business hours
Desired Qualifications
- Experience supporting a mixed OS environment including OS X and Linux
- Experience working in academic IT positions
- Experience supporting cloud based solutions such as Google Apps/Drive, Microsoft Azure, and Amazon Web Services
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