Help Desk Associate
On-site · Richmond, Virginia, United States
Job Summary
Help Desk Associate providing tier 1 IT support for end-user hardware/software, VoIP, and low-voltage devices (cameras/door access). Responsible for setting up new computers, transferring software/data, enforcing security/compliance programs, maintaining IT infrastructure and applications, troubleshooting hardware/software/network issues, developing technical documentation, and contributing to disaster recovery and business continuity efforts. Requires strong problem-solving, communication, and collaboration skills and familiarity with Windows/Linux environments, AD/Azure AD, GPO, cloud platforms, and scripting.
Required Qualifications
- High school diploma or GED
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Minimum 3-5 years of IT Systems Administrator/Network Administrator experience
- Strong knowledge of network security, firewalls, AD/Azure AD, GPO, Windows 10/11, Windows Server
- Familiarity with Linux and Apple OS; MDM and cloud tech (AWS/Azure) a plus
- Scripting experience (bash, batch, PowerShell, AutoIT, AutoHotKey)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Desired Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 3-5 years of experience in IT Systems Administration/Network Administration
- Strong knowledge of network security, firewalls, Active Directory, Azure Active Directory, GPO Management
- Windows 10/11 and Windows Server administration
- Experience with Linux OS and Apple OS experience a plus
- Knowledge of cloud technologies such as AWS or Azure
- Scripting knowledge (bash, batch, PowerShell, AutoIT, AutoHotKey)
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
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