Help Desk Analyst
$48,568–$48,568 year
Hybrid · Indianapolis, Indiana, United States
Job Summary
Hybrid Help Desk Analyst role in Indianapolis handling immunization registry data: respond to inquiries from healthcare providers and internal users, investigate and resolve duplicate patient records and data integrity issues using data tools and matching algorithms, escalate complex issues to technical teams, document interactions in the ticketing system, provide guidance on data entry and record management best practices, and collaborate with IT and data quality teams to improve deduplication processes and system performance; assist with testing system updates and enhancements and generate reports on data quality trends while helping develop training materials.
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