Help Desk Analyst - Trenton, NJ
On-siteTrenton, New Jersey, United States
Job Summary
Provide first response help desk support to all customers and users by troubleshooting computer and application issues to determine root causes and perform necessary functions to resolve them. Log all incoming problems and requests, document closed problems, and provide follow-up status to end-users in accordance with established Help Desk IT policies and procedures. Maintain working knowledge of the day-to-day operating environment, available tools, and Microsoft applications including Windows 10, Server, Active Directory, and Office 365. Work in a fast-paced, iterative environment to organize, prioritize, and meet established deadlines while ensuring conformance with information systems goals.
Required Qualifications
- Must have good clear communication skills
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365
- Experience using Microsoft Excel, Word and Visio
- 35 hour workweek
Desired Qualifications
- Excellent communication skills and computer knowledge
- knowledge and experience supporting and troubleshooting various Microsoft applications
- ability to speak to end users positively
- ability to explain technical detail in a manner they can understand
- ability to work well in a fast-paced, iterative, deadline-driven environment
- ability to organize, prioritize, and meet established deadlines
- adherence to established Help Desk IT policies, procedures and standards
- ability to ensure conformance with information systems goals and procedures
- training on AOC mainframe systems will be provided
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