Help Desk Analyst N1 T
HybridBogotá, Bogota D.C., Colombia or Calle, Basilicata, Italian Republic
Job Summary
Provide Level 1 technical support to end users via Teams and email for Colombia, Argentina, and Mexico. Resolve software issues on desktops, laptops, printers, and mobile devices, while managing system updates and patches. Document all support tickets and escalate complex problems to appropriate IT teams or vendors. Collaborate with other departments to ensure timely resolutions and train users on basic technical topics and best practices. Maintain current knowledge of technological trends to deliver updated support. Requires 12 months of help desk experience and proficiency with Windows and Microsoft Office.
Required Qualifications
- 12 meses de experiencia en una función de mesa de ayuda o soporte técnico
- Conocimiento de los sistemas operativos Windows y Microsoft Office Suite
- Familiaridad con la resolución de problemas de software y conceptos básicos de redes
- Habilidades analíticas y de resolución de problemas
- Habilidades de comunicación y servicio al cliente
- Capacidad para trabajar de forma independiente y priorizar tareas en un entorno acelerado
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.