Help Desk Analyst
On-siteMiami, Florida, United States or Tampa, Florida, United States
Miami, Florida, United States or Tampa, Florida, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Assist users with software-related questions and troubleshoot basic PC hardware and network issues. Support IT projects by evaluating and implementing new software while maintaining detailed knowledge of legal-specific tools such as Windows 11, Microsoft 365, iManage, VPN, and Citrix. Respond to users regarding complex questions in a professional, efficient, and timely manner. Requires 5+ years of experience troubleshooting software and hardware issues with formatting skills for Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.
Required Qualifications
- 5+ years of experience troubleshooting software and hardware issues
- detailed working knowledge of legal-specific software and processes
- Windows 11
- Microsoft 365
- iManage
- VPN
- Citrix
- formatting and troubleshooting Word
- formatting and troubleshooting Excel
- formatting and troubleshooting PowerPoint
- formatting and troubleshooting Outlook
- effective communication skills
- capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner
Desired Qualifications
- Law firm experience
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