Help Desk Analyst
$62,400–$62,400 year
On-site · Chicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteContract$62,400–$62,400 yearMid LevelBachelors DegreeEnterprise
Type
Contract
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Provide technical assistance to ENGIE NA’s computer users in an office environment; imaging laptops, hardware deployments, cross-domain and multi-system support; respond to internal customers; prioritization; root-cause analysis; ownership of critical problems; develop help desk processes; requires Bachelor’s degree and 3+ years PC/network support; Windows 10/11, Oracle, Office 365, VPN, remote access; WAN knowledge.
Required Qualifications
- Bachelor’s degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
- 3+ years of experience servicing/supporting personal computers and networks
- Technical degree or certificates in computer hardware and network fields or equivalent work experience
- Knowledge of WAN connectivity issues
- Specific product experience required with Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking
- Knowledge of standard desktop configuration processes, help desk standard processes
- Experience supporting multi-tiered applications
- Previous experience supporting a call center population and/or providing desk side support desirable
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