Help Desk Analyst
On-siteChesterfield, Virginia, United States
Chesterfield, Virginia, United StatesOn-siteContractSmall
ContractSmall
Job Summary
Assist LiveScan agencies statewide with technical support for onboarding, equipment purchasing, and network connectivity to cloud hosts. Answer incoming calls and emails for technology assistance, then create and track help desk tickets while forwarding service requests to IT suppliers. Maintain computer software and hardware inventories, prepare agency MOUs, and provide status updates to users on open tickets. Requires advanced computer skills, troubleshooting expertise, and strong communication abilities. This 12+ month contract is based in Chesterfield, VA.
Required Qualifications
- Advanced computer skills
- Troubleshooting computer software/hardware problems
- Working knowledge of MS Word
- Working knowledge of MS Excel
- Working knowledge of MS Outlook
- Ability to control and manage several projects simultaneously
- Strong analytical and decision-making skills
Desired Qualifications
- Advanced customer relations skills
- Good verbal and written communication skills
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