Help Desk Analyst
On-site · Pittsburgh, Pennsylvania, United States
Job Summary
Help Desk Analyst role providing direct technical support to internal business users, handling service requests via calls/chats/emails, configuring applications/mailboxes/calendars, troubleshooting basic networking/system issues, and maintaining asset inventory. Requires a high school diploma or GED with 1-2 years of technical support experience; certifications such as CompTIA Security+ preferred. Hybrid work environment; located at the Aires Pittsburgh office with a focus on customer service, incident response, and adherence to company values.
Required Qualifications
- High School Diploma/GED required
- 1-2 years of technical phone support experience
- 1-2 years of information systems experience (or similar education) preferred
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