Help Desk Agent
On-siteJohannesburg, Gauteng, South Africa
Job Summary
Deliver customer service while adhering to quality standards and managing risks in your area of responsibility. Execute end-to-end deal origination to conclusion, engaging with customers to understand their business needs and grow your portfolio under supervision. Complete administrative services through continuous reporting and updating documents for relevant stakeholders. Identify opportunities to expand the customer base with potentially profitable accounts and contribute to teamwork and inclusivity within your team. Achieve expected financial targets while upholding associated service levels. This role requires a Diploma or Degree and 1 to 3 years of relevant experience in a support role. Candidates must possess strong communication skills, analytical abilities, and patience, with a credit record check required in accordance with the National Credit Act.
Required Qualifications
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
- Diploma or Degree
- 1 to 3 years relevant experience in support role
- Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
- Knowledge of deal origination
- Strong communication skills (both verbally and written)
- Analytical skills with attention to detail
- Good Interpretation skills
- Patience
- Empathy
- Active Listening
- Sense of Urgency
- Good interpersonal skills
- Well organised
- Creative and flexible
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