HELF Lead
$15,900–$15,900 year
On-siteBrisbane, Queensland, Australia
Job Summary
Design and continuously improve Higher Everyday Living Fee service offerings and packages across BlueCare's residential aged care portfolio. Develop service standards, pricing structures, and governance frameworks to support enhanced resident choice while ensuring compliance with Strengthened Aged Care Quality Standards. Partner with Resident Experience Managers, operational leaders, and corporate functions including Finance, Procurement, Risk, and Marketing to drive innovation through resident co-design and market research. Monitor service performance, financial outcomes, and resident satisfaction to lead continuous improvement initiatives that enhance resident choice, dignity, and quality of life. Provide enterprise-wide leadership for operational enablement and build capability across residential services through coaching and training.
Required Qualifications
- Tertiary qualification in Community Health, Human Services, Social Science (Ageing & Disability), Business or a related discipline
- Strong understanding of residential aged care operations, including care, lifestyle and hospitality services
- Comprehensive knowledge of the Strengthened Aged Care Quality Standards
- Experience designing and managing service offerings, programs or customer experience initiatives
- Strong financial literacy, including pricing, forecasting, revenue modelling and budget management
- Experience implementing governance, compliance and quality assurance frameworks
- Current Queensland Driver Licence
- Ability to travel across residential aged care services as required
- Ability to satisfy all relevant probity and screening requirements
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