Heavy Equipment Field Service Technician
On-site · Lincolnton, North Carolina, United States
Job Summary
The Rapid Response Technician in Lincolnton, NC delivers hands-on technical support to dealers and customers, troubleshooting equipment issues, installing/commissioning equipment at customer sites, and providing technical training. This role requires strong mechanical/technical aptitude, customer-focused communication, and the ability to travel up to ~60% for field service, with collaboration across Engineering and cross-functional teams to diagnose issues, perform root-cause analysis, and minimize downtime. Responsibilities include documenting field concerns, prioritizing service requests, responding promptly to customer needs, and delivering service schools for distributors, dealer technicians, and customers. The position is onsite at the Lincolnton manufacturing facility and emphasizes providing timely, professional technical support and training to ensure optimal product performance and customer satisfaction.
Required Qualifications
- 3–5 years of experience in technical support, service, or field operations within heavy equipment, construction, paving, or a related industry
- Demonstrated experience delivering technical training to groups (dealer technicians, customers, or internal teams)
- Strong mechanical and technical aptitude; certifications or technical degrees are a plus
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly
- Proficiency with computer systems and applications (Microsoft Office, Windows environments, and general internet tools)
- Proven ability to build strong relationships with customer and stakeholders
- Must be able to work onsite at Lincolnton, NC manufacturing facility
- Willingness to travel extensively (up to 60% or more based on business needs), including frequent overnight travel
- Flexible and adaptable, with a commitment to seeing tasks through to completion
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.