Hearth Support Services Scheduler
On-siteGrand Rapids, Michigan, United States
Grand Rapids, Michigan, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Respond to customer inquiries via phone and email, then enter, process, and maintain customer orders accurately by reviewing them for completeness and resolving discrepancies. Coordinate with vendors, suppliers, and internal teams to ensure timely fulfillment while communicating order status, pricing, and lead times. Maintain accurate customer records, process purchase orders and warranty claims, and run reports to support department operations. Collaborate with Sales, Purchasing, Warehouse, and Operations teams to resolve concerns and monitor open orders for timely completion.
Required Qualifications
- High School Diploma or GED
- Minimum of one year of customer service or administrative experience
- Ability to sit, stand, and walk throughout the workday
- Frequent use of computers, telephones, and other standard office equipment
- Occasional movement between office, showroom, and warehouse areas
- Ability to lift up to 25 pounds occasionally
- Qualified applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Strong verbal and written communication skills
- Excellent customer service and problem-solving abilities
- High attention to detail with strong organizational and time management skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Proficient with Microsoft Office and the ability to quickly learn new systems
- Ability to work independently while contributing to a collaborative team environment
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