Hearing Ambassador (Patient Care Coordinator)
On-siteChesterfield, Missouri, United States
Job Summary
Conduct outbound calls to prospective and existing customers, securing a minimum of four full hearing tests daily for the specialist. Engage members to support their hearing health needs, educate them on wellness, and schedule appointments while promoting non-hearing aid products to drive sales growth. Walk the club floor 95% of the time to intercept leads, utilize handheld screeners per state regulations, and promote the center during Sam's Club and external events. Assist with scheduling return visits and medical referrals for past tested members. Requires high school diploma, strong sales experience, and proficiency with computer systems. Based on-site at the Sam's Club Hearing Aid Center in Chesterfield, MO.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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