Hearing Ambassador (Patient Care Coordinator)
On-siteColumbus, Ohio, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote non-hearing aid products to maximize sales, utilize handheld screeners as intercepting tools to qualify leads, and assist with scheduling return visits for past tested members. Spend 95% of time walking and working within the Sam's Club Hearing Aid Center in Columbus, OH, to set up full tests and boat purchases.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.