Hearing Ambassador (Patient Care Coordinator)
On-siteMiami, Florida, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of 4 immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products, targeting a 50% increase in sales, and utilize a handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club and external events. Based on-site at the Sam's Club Hearing Aid Center in Miami, FL, this role requires 95% of time spent walking the club, intercepting, and setting tests.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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