Hearing Ambassador (Patient Care Coordinator)
On-siteCitrus Heights, California, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products, aiming for a 50% increase in sales, and utilize the handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the center during club and external marketing events. Based 95% of the time walking and working within the club, this on-site role in Citrus Heights, CA, requires a high school diploma, strong customer service experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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