Hearing Ambassador (Patient Care Coordinator)
On-siteSlidell, Louisiana, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center by setting up full hearing tests and driving sales of non-hearing aid products with a target 50% increase. Complete 30-50 outbound calls daily to prospective and existing members while securing a minimum of four scheduled full hearing tests per day. Utilize the handheld screener as an intercepting tool to qualify leads and assist with scheduling return visits for past tested members. Promote the center during club events and outside marketing initiatives while working 95% of the time walking and intercepting within the store. This role supports licensed dispensers in fulfilling daily duties and community outreach goals.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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