Hearing Ambassador (Patient Care Coordinator)
On-siteWashington, United States or Washington, Pennsylvania, United States
Washington, United States or Washington, Pennsylvania, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness. Schedule appointments, conduct 30-50 outbound calls daily, and secure a minimum of four immediate or scheduled full hearing tests for the specialist. Promote non-hearing aid products to drive a 50% sales increase and use handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits and promote the center during Sam's Club and external events. Based 95% of the time walking and working within the club. Bilingual in Spanish is strongly preferred.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Bilingual in Spanish
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