Hearing Ambassador (Patient Care Coordinator)
On-siteHot Springs, Arkansas, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four full hearing tests per day. Set the stage for full tests and device purchases while promoting non-hearing aid products to drive a 50% sales increase. Learn and use the handheld screener as an intercepting tool to qualify leads, and assist with scheduling return visits for past tested members. Promote the center during club events and outside marketing initiatives. Based 95% of the time walking the club to intercept and set appointments, this role requires a high school diploma, strong sales experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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