Hearing Ambassador (Patient Care Coordinator)
On-siteChampaign, Illinois, United States
Champaign, Illinois, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Engage customers at the Sam's Club Hearing Aid Center by setting up full tests, scheduling appointments, and promoting non-hearing aid products to drive a 50% sales increase. Complete 30-50 outbound calls daily and use handheld screeners to intercept qualified leads, securing a minimum of four full hearing tests per day. Assist licensed dispensers with medical referrals and return visit scheduling while walking and intercepting members 95% of the time. Promote the center during club events and outside marketing opportunities to support community outreach and growth.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational, problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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