Hearing Ambassador (Patient Care Coordinator)
On-siteCicero, Illinois, United States
Job Summary
Conduct outbound calls to prospective and existing customers while securing at least four scheduled hearing tests daily. Intercept qualified leads using a handheld screener and promote non-hearing aid products to increase sales volume. Assist licensed dispensers by setting up full tests, scheduling appointments, and managing medical referrals for return visits. Engage members during Sam's Club events and community outreach to support growth and relationship building. Spend 95% of time walking and working within the club environment. Requires high school diploma, strong customer service experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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