Hearing Ambassador (Patient Care Coordinator)
On-siteFort Myers, Florida, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and building relationships. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of 4 immediate or scheduled full hearing tests per day. Promote non-hearing aid products to drive a 50% sales increase and utilize handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club and community events. Based in the Hearing Aid Center with 95% of time spent walking and intercepting. Requires high school diploma, strong sales/retail experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
- A 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
- Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
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