Hearing Ambassador (Patient Care Coordinator)
On-siteSpringdale, Ohio, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products, aiming for a 50% increase in sales, and utilize the handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the center during club and external marketing events. Based 95% of the time walking and working within the club, this role requires a high school diploma, strong sales and customer service experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be able to work On-Site at Sam's Club Hearing Aid Center in Springdale, OH
- Must be available to complete 30-50 outbound calls daily
- Must be able to secure a minimum of 4 immediate or scheduled full hearing tests daily
- Must be willing to spend 95% of time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Experience working with non hearing aid products
- Ability to learn and use the handheld screener
- Experience with state regulations regarding handheld screeners
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