Hearing Ambassador (Patient Care Coordinator)
On-siteJohnson City, Tennessee, United States
Job Summary
Conduct 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Engage members to support their hearing health needs, educate them about wellness, and schedule appointments with the hearing aid specialist. Promote non-hearing aid products to drive a 50% increase in sales and utilize handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits for past tested members and promote the Hearing Aid Center during Sam's Club events and outside marketing activities. Based in the HAC, spend 95% of time walking and working the club to intercept and set tests.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
- A 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
- Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
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