Hearing Ambassador (Patient Care Coordinator)
On-siteDurham, North Carolina, United States
Job Summary
Conduct outbound calls to prospective and existing customers, securing a minimum of four full hearing tests daily. Engage members to support hearing health needs, educate them on wellness, and schedule appointments with specialists. Promote non-hearing aid products to increase sales and utilize handheld screeners to intercept qualified leads. Walk the Sam's Club floor 95% of the time to intercept members, promote the center at club events, and assist with scheduling return visits for past tested members. Requires a high school diploma, strong sales experience, and proficiency with scheduling software. Located on-site in Durham, NC.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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