Hearing Ambassador (Patient Care Coordinator)
On-siteDover, Delaware, United States
Job Summary
Conduct outbound calls to prospective and existing customers, aiming for 30-50 daily contacts. Secure a minimum of four immediate or scheduled full hearing tests daily for the specialist and promote non-hearing aid products to drive sales growth. Engage members at Sam's Club and external events to set up full tests and purchase hearing aids, utilizing a handheld screener as an intercepting tool where state regulations allow. Assist licensed dispensers with scheduling return visits and managing medical referrals. This on-site role in Dover, DE, requires 95% of time spent walking the club floor intercepting leads and setting appointments.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC (Hearing Aid Center)
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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