Hearing Ambassador (Patient Care Coordinator)
On-siteRound Rock, Texas, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests for the specialist. Promote and sell non-hearing aid products, targeting a 50% increase in sales, and utilize handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club and external events. Based on-site at the Sam's Club Hearing Aid Center in Round Rock, TX, with 95% of time spent walking the club and intercepting. Requires high school diploma, strong sales experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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