Hearing Ambassador (Patient Care Coordinator)
On-siteSugar Land, Texas, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center by educating them on hearing wellness, scheduling appointments, and promoting non-hearing aid products to drive a 50% increase in sales. Conduct 30-50 outbound calls daily and secure a minimum of four immediate or scheduled full hearing tests per day using the handheld screener as an intercepting tool. Assist licensed dispensers with setting up full tests, managing medical referrals, and scheduling return visits for past tested members. Promote the center during club events and outside marketing initiatives while walking and intercepting customers 95% of the time. This on-site role in Sugar Land, TX, supports growth through community outreach and customer relationship building within NationsBenefits' healthcare fintech ecosystem.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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