Hearing Ambassador (Patient Care Coordinator)
On-siteIndianapolis, Indiana, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and building relationships through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote non-hearing aid products to drive sales growth and utilize handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club and external marketing events. Based at the Sam's Club Hearing Aid Center in Indianapolis, IN, this on-site role requires 95% of time spent walking the club, intercepting, and setting tests.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in Sam's Club Hearing Aid Center
- Must be available for 95% of time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Experience working with Hearing Aid Center (HAC) products and services
- Ability to learn and use the handheld screener
- Experience promoting and selling non hearing aid products
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.