Hearing Ambassador (Patient Care Coordinator)
On-siteApple Valley, Minnesota, United States
Job Summary
Conduct daily outbound calls to prospective and existing customers while securing at least four immediate or scheduled full hearing tests. Engage members to support their hearing health needs, educate them on wellness, and promote non-hearing aid products to drive sales growth. Set the stage for full tests and purchases during interactions, utilize handheld screeners as intercepting tools to qualify leads, and assist with scheduling return visits for past tested members. Promote the Hearing Aid Center during Sam's Club and external marketing events while walking and intercepting customers 95% of the time. This role operates on-site at the Sam's Club Hearing Aid Center in Apple Valley, MN.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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