Hearing Ambassador (Patient Care Coordinator)
On-sitePort Huron, Michigan, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center in Port Huron, MI. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of 4 immediate or scheduled full hearing tests for the specialist. Promote and sell non-hearing aid products, targeting a 50% increase in sales, and utilize the handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the center during club and community events. This role requires 95% of time spent walking and intercepting within the club. Bilingual Spanish proficiency is strongly preferred.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Bilingual in Spanish
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