Hearing Ambassador (Patient Care Coordinator)
On-siteTarentum, Pennsylvania, United States
Job Summary
Conduct outbound calls to prospective and existing customers, securing a minimum of four scheduled hearing tests daily. Intercept members at Sam's Club events to promote hearing wellness, non-hearing aid products, and the HAC, aiming for a 50% increase in non-hearing aid sales. Assist licensed dispensers by setting up full tests, scheduling appointments, and managing medical referrals for return visits. Promote the center during club and external marketing events while maintaining a 95% on-site presence walking and working within the facility. Requires a high school diploma, strong sales experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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