Hearing Ambassador (Patient Care Coordinator)
On-siteBullhead City, Arizona, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center by educating them on hearing wellness, scheduling appointments, and promoting non-hearing aid products to drive a 50% sales increase. Complete 30-50 outbound calls daily to prospective and existing members while securing a minimum of four full hearing tests per day for the specialist. Utilize the handheld screener as an intercepting tool to qualify leads and assist with return visit scheduling for past tested members. Spend 95% of your time walking the club, intercepting customers, and setting up full tests. This role supports the licensed dispenser in meeting daily goals and driving growth through community outreach and customer relationship building within NationsBenefits' healthcare fintech solutions.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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