Hearing Ambassador (Patient Care Coordinator)
On-sitePeoria, Illinois, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center to support hearing health needs, educate individuals about wellness, and schedule appointments. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products, aiming for a 50% increase in sales, and utilize handheld screeners as intercepting tools to qualify leads. Assist licensed dispensers by calling past tested members to schedule return visits and promote the center during club and external events. Based on-site in Peoria, IL, with 95% of time spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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