Hearing Ambassador (Patient Care Coordinator)
On-siteOklahoma City, Oklahoma, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of 4 immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products, aiming for a 50% increase in sales, and utilize the handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the Hearing Aid Center during Sam's Club and external marketing events. This on-site role at the Sam's Club Hearing Aid Center in Oklahoma City, OK, requires 95% of the day spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be able to complete 30-50 outbound calls daily
- Must secure a minimum of 4 immediate or scheduled full hearing tests daily
- Must be able to promote and sell non hearing aid products
- Must be able to learn and use the handheld screener
- Must be able to assist with scheduling return visits
- Must be able to promote the HAC during events
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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