Hearing Ambassador (Patient Care Coordinator)
On-siteKnoxville, Tennessee, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center in Knoxville, TN. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products to drive a 50% increase in sales, utilizing a handheld screener as an intercepting tool to generate qualified leads. Assist licensed dispensers by scheduling return visits for past tested members and promoting the center during club and external marketing events. This role requires 95% of the time spent walking and working within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.