Hearing Ambassador (Patient Care Coordinator)
On-siteCatonsville, Maryland, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness. Schedule appointments, conduct 30-50 outbound calls daily, and secure a minimum of four immediate or scheduled full hearing tests. Promote non-hearing aid products to drive a 50% sales increase and utilize handheld screeners as intercepting tools to generate qualified leads. Assist with scheduling return visits for past tested members and promote the Hearing Aid Center during Sam's Club and external events. Spend 95% of time walking and working the club floor. Located in Catonsville, MD, this on-site role requires a high school diploma, strong sales experience, and proficiency with scheduling software.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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