Hearing Ambassador (Patient Care Coordinator)
On-siteOwasso, Oklahoma, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center in Owasso, OK. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests for the specialist. Promote non-hearing aid products to drive a 50% increase in sales and utilize the handheld screener as an intercepting tool to qualify leads. Assist with scheduling return visits for past tested members and promote the center during club and external marketing events. This role requires 95% of time spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be able to walk/working the club
- Must be able to intercept
- Must be able to set tests
Desired Qualifications
- Experience with handheld screener
- Experience with state regulations regarding handheld screeners
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