Hearing Ambassador (Patient Care Coordinator)
On-siteHudson, New Hampshire, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and building community relationships. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products to increase sales volume, utilize handheld screeners as intercepting tools to qualify leads, and assist with scheduling return visits for past tested members. Based in the Hearing Aid Center, spend 95% of time walking, working the club, intercepting, and setting tests. This role supports the licensed dispenser in fulfilling daily duties through community outreach and customer relationship building.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational, problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC
- Will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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