Hearing Ambassador (Patient Care Coordinator)
On-sitePhoenix, Arizona, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center by educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products to increase sales volume, utilize handheld screeners as intercepting tools to qualify leads, and assist with scheduling return visits for past tested members. Spend 95% of time walking and working the club floor to set up full tests and drive center growth.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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