Hearing Ambassador (Patient Care Coordinator)
On-siteRaleigh, North Carolina, United States
Raleigh, North Carolina, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote and sell non-hearing aid products to increase sales, utilize handheld screeners as intercepting tools to qualify leads, and assist with scheduling return visits for past tested members. Work 95% of the time walking and intercepting within the Sam's Club Hearing Aid Center in Raleigh, NC.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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