Nations BenefitsPosted 2 months ago

Hearing Ambassador (Patient Care Coordinator)

Nations BenefitsPosted 2 months ago

On-siteSecaucus, New Jersey, United States

Secaucus, New Jersey, United StatesOn-siteFull TimeAssociates DegreeLarge

Full TimeAssociates DegreeLarge

Job Summary

Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and driving growth through community outreach. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Set the stage for full tests and purchases during interactions, promote non-hearing aid products to increase sales by 50%, and utilize a handheld screener to intercept qualified leads. Spend 95% of your time walking and working within the Sam's Club Hearing Aid Center in Secaucus, NJ, to intercept members and promote center events.

Required Qualifications

High school diploma or equivalent
Strong customer service, sales, or retail experience
Experience working with PC hardware and software including general computer and Internet knowledge
Excellent oral and written communication skills
Organizational skills
Problem-solving/troubleshooting skills
Presentation skills
Previous experience with patient/customer appointment scheduling
Proficiency with basic computer systems and scheduling software
Must be able to lift 50 lbs
Must be available for weekend shifts
Must be able to work in a fast-paced environment
Must be able to interact with customers in a friendly and professional manner
Must be able to follow company policies and procedures
Must be able to maintain confidentiality of customer information
Must be able to work independently and as part of a team
Must be able to handle multiple tasks simultaneously
Must be able to adapt to changing priorities
Must be able to work with minimal supervision
Must be able to communicate effectively with team members
Must be able to resolve customer issues promptly
Must be able to provide accurate information to customers
Must be able to demonstrate product knowledge
Must be able to handle cash and credit card transactions
Must be able to process returns and exchanges
Must be able to maintain accurate records
Must be able to follow up with customers
Must be able to schedule appointments
Must be able to manage time effectively
Must be able to prioritize tasks
Must be able to work flexible hours
Must be able to work overtime when necessary
Must be able to work in a retail environment
Must be able to work in a healthcare setting
Must be able to work in a fast-paced environment
Must be able to interact with customers in a friendly and professional manner
Must be able to follow company policies and procedures
Must be able to maintain confidentiality of customer information
Must be able to work independently and as part of a team
Must be able to handle multiple tasks simultaneously
Must be able to adapt to changing priorities
Must be able to work with minimal supervision
Must be able to communicate effectively with team members
Must be able to resolve customer issues promptly
Must be able to provide accurate information to customers
Must be able to demonstrate product knowledge
Must be able to handle cash and credit card transactions
Must be able to process returns and exchanges
Must be able to maintain accurate records
Must be able to follow up with customers
Must be able to schedule appointments
Must be able to manage time effectively
Must be able to prioritize tasks
Must be able to work flexible hours
Must be able to work overtime when necessary
Must be able to work in a retail environment
Must be able to work in a healthcare setting

Desired Qualifications

Experience with hearing aid products
Experience with hearing health needs
Experience with hearing wellness
Experience with community outreach
Experience with customer relationship building
Experience with outbound calls
Experience with prospecting
Experience with existing customers
Experience with full test
Experience with full boat purchase
Experience with handheld screener
Experience with state regulations
Experience with intercepting tool
Experience with qualified leads
Experience with past tested Members
Experience with medical referrals
Experience with return visits
Experience with HAC
Experience with Sam's Club
Experience with Sam's Club Hearing Aid Center
Experience with outside marketing events
Experience with hearing aid specialist
Experience with audiologist
Experience with licensed dispenser
Experience with PC hardware
Experience with PC software
Experience with general computer
Experience with Internet
Experience with scheduling software
Experience with basic computer systems
Experience with customer service
Experience with sales
Experience with retail
Experience with oral communication
Experience with written communication
Experience with organizational skills
Experience with problem-solving
Experience with troubleshooting
Experience with presentation skills
Experience with patient appointment scheduling
Experience with customer appointment scheduling
Experience with hearing aid products
Experience with hearing health needs
Experience with hearing wellness
Experience with community outreach
Experience with customer relationship building
Experience with outbound calls
Experience with prospecting
Experience with existing customers
Experience with full test
Experience with full boat purchase
Experience with handheld screener
Experience with state regulations
Experience with intercepting tool
Experience with qualified leads
Experience with past tested Members
Experience with medical referrals
Experience with return visits
Experience with HAC
Experience with Sam's Club
Experience with Sam's Club Hearing Aid Center
Experience with outside marketing events
Experience with hearing aid specialist
Experience with audiologist
Experience with licensed dispenser
Experience with PC hardware
Experience with PC software
Experience with general computer
Experience with Internet
Experience with scheduling software
Experience with basic computer systems
Experience with customer service
Experience with sales
Experience with retail
Experience with oral communication
Experience with written communication
Experience with organizational skills
Experience with problem-solving
Experience with troubleshooting
Experience with presentation skills
Experience with patient appointment scheduling
Experience with customer appointment scheduling

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