Hearing Ambassador (Patient Care Coordinator)
On-siteFountain, Colorado, United States
Fountain, Colorado, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote non-hearing aid products to drive a 50% increase in sales and utilize handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits for past tested members and promote the center during Sam's Club and external marketing events. This role requires 95% of time spent walking and working within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational, problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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