Hearing Ambassador (Patient Care Coordinator)
On-siteCheektowaga, New York, United States
Cheektowaga, New York, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Conduct outbound calls to prospective and existing customers, securing a minimum of four daily hearing tests and scheduling return visits. Engage members to support hearing health needs, educate them on wellness, and promote non-hearing aid products to drive sales growth. Intercept qualified leads using handheld screeners while walking the club floor 95% of the time to set up full tests and boat purchases. Assist licensed dispensers with community outreach at Sam's Club and external events, ensuring full test completion and product sales targets are met.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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