Hearing Ambassador (Patient Care Coordinator)
On-siteQuincy, Illinois, United States
Job Summary
Engage customers at the Sam's Club Hearing Aid Center in Quincy, IL, by setting up full hearing tests and driving sales of non-hearing aid products with a target of 50% growth. Complete 30-50 outbound calls daily to prospective and existing members, utilizing the handheld screener as an intercepting tool to qualify leads. Secure a minimum of four scheduled full hearing tests per day and assist with scheduling return visits for past tested members. Spend 95% of your time walking the club, promoting the center during events, and supporting the licensed dispenser's daily goals. This role requires strong sales and customer service experience, computer proficiency, and the ability to work on-site in a fast-paced retail environment.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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