Hearing Ambassador (Patient Care Coordinator)
On-siteMcDonough, Georgia, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center. Complete 30-50 outbound calls daily to prospective and existing customers while securing a minimum of four immediate or scheduled full hearing tests. Set the stage for full tests and purchases, promote non-hearing aid products to increase sales by 50%, and use handheld screeners as intercepting tools to qualify leads. Assist with scheduling return visits and promote the center during club and external marketing events. Based 95% of the time walking and intercepting within the HAC, this role drives growth through community outreach and customer relationship building.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
- A 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
- Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
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