Hearing Ambassador (Patient Care Coordinator)
On-siteLong Beach, California, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness. Set the stage for full tests and purchases while completing 30-50 outbound calls daily to prospective and existing customers. Secure a minimum of four immediate or scheduled hearing tests daily and promote non-hearing aid products to drive sales growth. Use the handheld screener as an intercepting tool to qualify leads and assist with scheduling return visits for past tested members. Promote the Hearing Aid Center during Sam's Club and external marketing events. Based on-site at the Sam's Club Hearing Aid Center in Long Beach, CA, this role requires 95% of time spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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