Hearing Ambassador (Patient Care Coordinator)
On-siteDenver, Colorado, United States
Denver, Colorado, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness at the Sam's Club Hearing Aid Center in Denver. Complete 30-50 outbound calls daily and secure a minimum of four scheduled full hearing tests per day for the specialist. Promote non-hearing aid products to drive a 50% sales increase and utilize handheld screeners to intercept qualified leads. Assist with scheduling return visits and promote the center during club and external marketing events. This role requires 95% of time spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational, problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
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