Hearing Ambassador (Patient Care Coordinator)
On-siteLongmont, Colorado, United States
Job Summary
Engage customers, support hearing health needs, and educate individuals about hearing wellness while scheduling appointments and building community relationships. Complete 30-50 outbound calls daily to prospective and existing customers, securing a minimum of four immediate or scheduled full hearing tests per day. Promote non-hearing aid products to drive sales growth and utilize handheld screeners as intercepting tools to qualify leads. Assist with calling past tested members to schedule return visits and promote the center during Sam's Club and external marketing events. Based on-site at the Sam's Club Hearing Aid Center in Longmont, CO, this role requires 95% of time spent walking and intercepting within the club.
Required Qualifications
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- Must be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests
Desired Qualifications
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
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